Monday, October 13, 2008

Roy's Hawaiian Fusion = great brand


The first time I went to Roy's, it was not an enjoyable experience. I remember not being able to find anything I wanted on the menu, my dad being super unhappy with his undercooked salmon dish, and I think I didn't end up liking my dinner, either. I hadn't been back after that, and even voiced my dislike of the restaurant numerous times.

Last night, Roy and I met again by way of my sister's 26th birthday dinner - all she wanted was their delicious butterfish - and I was happily surprised, not only with the food, but with the experience as a whole.

When we walked in and gave our name for the reservation, the hostess automatically wished my sister a happy birthday. We continued on to our table, where they tied a birthday ribbon around our candle (though this was probably more to signal "birthday" to the waiter than for decorative reasons). Our waiter thanked us for choosing Roy's for our celebration, and really didn't let us forget he knew it was a special occasion throughout the meal.

I was truly impressed when he came to the table with a digital camera, took a family photo, and brought us two copies (decked out in none other than Roy's-branded cardboard frames). Not only will I remember the experience I have from Roy's because I was so impressed with the way they treated us, but I also have a branded, framed photo to remind me. Smart move, Mister Roy.

AND they brought my sister a free dessert (something I ALWAYS appreciate from a restaurant on a birthday), complete with "Happy Birthday" in cursive chocolatey goodness.

I definitely won't choose to visit Mister Roy for my birthday dinner (I'm more of a Ms. Mantilini fan), but he has gotten me on his good side...

1 comment:

Unknown said...

Hm, when making my birthday dinner selection I didn't realize you hated the place. I'd feel bad but here you are with a blog post out of it. All's well that ends well I guess.